To ensure customer satisfaction, that all our packages are brand new and freshly packed, we follow a strict no return policy and hence no refunds would be made for goods sold.

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We follow high standards of quality check for all our shipping and packaging processes however, in an event of an unforeseen and undesirable situation, if you receive a damaged, defective/wrong product or an incomplete order, please get in touch with us within 24 hours of receiving your order with snaps of your shipment at connect@aoumaura.com.